• Receive incoming telephone calls and visitors and determines nature of business and either assists or refers to appropriate personnel. • Perform receptionist duties
customer service and other duties assigned for the proper and timely service of patients. • Connect with clinicians
patients and their family. • Regulate correct action or identify options in resolving issues through extensive research
clarification and analysis of record information. • Evaluates patient information and determine whether the patient requires an immediate medical attention. • Discuss or send out correspondence
also prepare case documentation based on person’s request. • Provide high-quality customer service to Veterans and their families/caregivers. • Enter
updates and retrieves information from a variety of computer systems and sensitive databases. • Maintain appointment schedules for one or more outpatient clinics. • Advise internal and external customers of appropriate department to contact for personal questions and concerns. • Assist Veteran and Exterior Customers by bridging them with local VA Resources and community based non-profits. • Collaborate with VISN programs
services
coordinated care team members to provide access to care and meet the needs of Veterans through available contact modalities to include but not limited to telephone calls
secure messaging
chat
text messaging and video. • Verify and update demographics when contacted by patients. • Provide high-quality customer service to Veterans and their families/caregivers. • Notify Patient’s on specific location of appointment and advise Veteran of location to obtain medication refills. • Receive and review electronic health record
containing medical records. • Interpose to resolve difficult problems and diffuse potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. • Provide interpretation of regulations
procedure and methods as they apply to VA Controlled areas. Prepare and submits after-action reports with findings and recommendations to supervisor for review and approval. • Assist with clinic access contingency plans by adjusting appointment times. • Collect data used in preparing and submitting numerous reports. • Develop and/or maintain effective and efficient communication with the patient
inter professional care delivery teams
VA medical centers
and other agencies; communicate with non-VA medical facilities. • Maintain association with vendors
contractors
medical center professionals and staff. • Attend staff meetings to help solve internal/external customer problems
patient flow
and record control
etc. on regular basis. • Operate a variety of communications and security equipment
such as computers
multi-frequency radios
multi-line telephone system and other related peripherals. • Compile and prepares reports related to events occurring in the operation of the police control center for dissemination of the completed products to various management officials. • Responsible for the orderly flow of communications between the police dispatch center
Police Service leadership and the work force. • Conduct system checks on a variety of equipment used in the dispatch center and troubleshoots systems when problems arise. • Communicates with internal and external parties through Microsoft Outlook
Teams
Skype
and other social communications software. • Answers simple inquires
referring more difficult questions to Officers or Administrative on Duty. • Receive and processes emergency calls
maintains contact with law enforcement units on assignment
maintains status and location of police and coordinates communication between agencies as needed. • Log accurate radio activity records/logs to include dates
times and results of communications and activities and types completed reports.